The Scoring section of the survey settings allows you to adjust the survey scoring.




Omit N/A

When a question is marked as N/A, exclude that question from the scoring. Use this option to ensure that N/A responses do not affect the score, resulting in a 0/0 score for those questions, instead of 0/X (where X represents the possible points for the question).



Show scoring info (0/0) on unscored questions
For questions that do not have any scoring for any answer, you can choose how to display this in the score column. Do you want the client to explicitly see "0/0" (indicating that the question does not affect the overall score), or would you prefer to leave the column blank?


Mark the checkbox to display "0/0" for questions that do not have any points assigned and can never contribute to the score.


This setting does not impact questions that have a "0/0" score due to N/A answers – these will always show "0/0".



Skip unrequired

Enabling this option ensures that unrequired questions without answers are not penalized.


Cap bonuses

This setting will keep the scores going over 100% when there are bonus questions on the survey.

 


The example displays the difference when the Cap bonuses setting is turned on and off, for the perfect and non-perfect survey.


Point Score Adjustment

These points are added or subtracted from every shop's actual point score.



Top Score Adjustment

These points are added or subtracted from every shop's possible point score.



In the example above, we can easily see how Score Adjustment settings can influence the shop scoring, when we compared shops that have the Point or Top adjustments, opposed to the shop that had no point adjustments done to its scoring.


In the Point Score Adjustment section, +2 points have been added to the actual point score. 

This resulted in the overall shop score being 20% more than it is in the normally scored shop.


In the Top Score Adjustment section, -2 points have been removed from the highest possible score.

This resulted in the overall shop score being 15% more than it is in the normally scored shop.