Once your Client has been set up, and your Survey created, you will want to set, or update, Survey settings.


To reach the Survey Administration page, start at the main Admin Page


After you select a client, head to the Clients tab and select the Client & Form Settings link. Or, use the Quick Jump bar


Once on the Client Administration page, simply click on the Survey name to reach the Survey Settings.




The Survey Administration page comprises eight different sections:





  • Offline Shop Settings: Manage offline shop parameters.


  • Triggers:
  • Score Triggers: Automatically send email notifications to managers when a shop reaches Finalized status with a score above or below a specified range.
  • Manager Triggers: Automatically send email notifications to managers when a shop reaches Finalized status.



  • Display Settings (Distribution status): Set up the distribution status and adjust display settings.