The Net Promoter Score® widget displays the percentage of promoters, minus the percentage of detractors.
In other words, the Net Promoter Score® is a metric that quantifies customer loyalty by measuring the willingness of customers to recommend a company's products or services to others. You can find more details on NPS in a different help article.
NPS Question
Valid NPS Questions are:
- Radio, or Pulldown, questions with answer options ranging from 0 to 10 (for a total of 11).
- Number, or Scored Number, questions whose answer must be between 0 and 10.
For all question types, their answers must start with 0 and continue to 10 for proper scoring.
The NPS widget assumes that answer options are scored from 0 to 10. If your NPS question is configured in reverse order (10 to 0), enable "Invert Response Order" widget setting to ensure the results are calculated and displayed correctly.
Other settings
Remember to check a different help article detailing other settings of this widget.